At Celesta Health, we prioritize the careful handling of your information. Here is a breakdown of the types of data we may collect and process:

1. Transaction and Support Data: When you make a purchase, contact our Support Team, or seek any form of support from us, we collect details like your name, gender, contact details, billing and delivery addresses, and any additional information you opt to share.

2. Health Information: Utilizing our Products and Services may involve us collecting data regarding your health. This includes samples and test results, and could involve data provided by healthcare professionals, insurance providers, or Accredited Laboratories. Should you use services requiring health eligibility confirmation, we may process sensitive data, potentially encompassing details of your sex life, sexual orientation, ethnicity, or responses to suitability assessments for our offerings. Connection of wearable devices to our services is another way you might furnish us with health data.

3. Genetic Data: We may obtain Genetic Data through biological samples you provide, which help us offer personalized services. This could include information about your medical and family history, including any known genetic conditions or mutations.

4. Biometric and Verification Data: Certain services might require identity verification, where we’ll collect government-issued ID documents or biometric data like facial scans. If associated with health programs linked to employers or insurers, we might also collect your Social Security Number for identity confirmation or record matching.

5. Communication Records: Your contact details are recorded when you get in touch with us, sign up for promotions, engage with our social media, or partake in special events. Email correspondences are archived, and any inquiries regarding personal data handling are logged, including our responses and actions.

6. Digital Footprint and Device Data: We track details about your device and visit patterns to our Site and Apps, such as IP addresses, device IDs, operating system, and browser type, including through the use of cookies as detailed in our Cookies Policy. We also collect information when you report issues with our Site or Apps, and may request access to device features, like your camera, to facilitate the use of QR codes on test kits or for identity verification purposes.

7. Survey Responses: We process the information you provide when voluntarily participating in our surveys, which helps us tailor and enhance our services.

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products, or services you request from us.
To fulfill any other purpose for which you provide it.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at [Contact Email] to request access to, correct, or delete any personal information that you have provided to us.

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

By subscribing to Celesta Health SMS services, you agree to receive SMS messages with updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) via autodialed calls and messages to the number provided.

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page.

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information.

If you have any questions, concerns, or comments about our privacy policy, please contact us at Info@CelestaHealth.com